Delivery Shipping of the order from www.Atlanticgoldexpress.com is very safe, secure and hassle free. All our products are insured during the in transit by insurance company
Every package of product (Jewelry / Gold Coin) purchased from www.Atlanticgoldexpress.com will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier partners are USPS, DHL or FedEx Express We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.
Shipping is FREE OF COST across USA
We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.
Orders can be delivered only to Consignee / Recipient’s Residential or Work Location or can be delivered to any nearby Malabar Gold and Diamonds Showroom in USA. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc.
If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our facility in California.
Change in Shipping Address:
– Customer can check the status & track their orders by logging into their My Account section of website.
– Shipping details can even be changed at customer’s end. Once the order is created, customer can change shipping address only till the order is actually shipped from our facility. If customer wants to change shipping address, they should send an email to sales@Atlanticgoldexpress.com
Guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in non-delivery of product.
www.Atlanticgoldexpress.com holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.
Secure your product with the original invoice, certificate(s), jewelry box, etc. Call our Customer Care team to inform once the email@example.com secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewelry piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewelry piece by you. All subsequent request will taken under lifetime Return policy.
What is Easy Returns and Exchange Policy for product purchased on www.Atlanticgoldexpress.com
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewelry from Atlanticgold Jeweler Should you have any problem with the jewelry piece, you can choose to return it back and claim refund or exchange within the policy time frame.
For products purchased online through Atlanticgoldexpress.com refund/ exchange / return shall be entertained through Atlanticgoldexpress.com and shall not be entertained at any other Atlanticgold Jeweler showroom.
Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from the date of delivery, for all other orders policy time frame is of 15 days from date of delivery.
For Gold Jewellery – 100% exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
For Diamond Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time.
For Gold Coins – 99% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt).
For ICC Gold, Silver Coins, Silver Jewelry & Silver Rakhi – No return policy