Is the jewellery certified?
Every piece of jewellery sold by Atlanticgoldexpress is BIS hallmarked and certified by renowned GIE laboratory in India. Should you have any queries regarding the certification of the products, please feel free to call us at our toll free number 8024306755 or write to us at
Does Atlanticgoldexpress have any physical presence?
Atlanticgoldexpress is essentially focused on reaching the customer ‘where the customer is’ – digitally, try at home, style shows, experience zones are some of the formats we are focussing on. We have also partnered with brands which have significant offline retail presence, thus facilitating a seamless online/offline experience for our customers.
Are the diamonds sold on your website conflict free?
We take ethical diamond trading seriously and source diamonds from reputed suppliers with certifications that ensure the diamonds are conflict free.
Could you explain the 4C's - diamond cut, colour, clarity and carat weight?
These 4Cs are important characteristics of the diamond that defines its overall appearance and price. The Diamond cut helps identify the shine and brilliance of the stone. Colour classifies the diamond on a scale of colourless to visible yellow. Clarity gives information about the natural flaws and inclusions in the diamond and Carat Weight determines the actual weight of the diamond.
What are the various Cut grades?
A diamond’s cut grade is a mark of its light performance. The cut is prized as one of the defining characteristics that can express the beauty and sparkle of a diamond. Cut grades vary from excellent cuts to poor cut.

What are the various colour grades?
Clarity refers to the presence or absence of inclusions or blemishes or any identifying marks within a diamond. Clarity grades are segmented as FL-IF: Flawless-Internally Flawless, VVS1-VVS2: Very Very Slightly Included, VS1-VS2: Very Slightly Included, SI1-S12: Slightly Included and I1-I2: Included.

If I lose my original certificate, could I get a duplicate?
We’ll provide you with a duplicate certificate at a nominal cost, please write to us at for more details.

What if I don’t like the jewellery I ordered?
We understand that you may not be fully satisfied with the product. In that case, you can ask for a full refund or get it exchanged as per the exclusive Easy Returns and Exchange policy.

What is the delivery timeline?

Products are customized as per your specifications and are manufactured once you place an order it usually takes 2-3 working days to ship your product.

Same Day Shipping

We offer more than 3000 design available at showroom and are shipped directly from showroom within 48 hours of order confirmation. You can explore same day shipping products here.

Is it safe to pay using credit or debit card online?
Yes. Our website is powered with a safe and secure payment gateway that uses the latest SSL encoding technology to encrypt and decrypt all the data being sent through it. None of your information gets stored or is visible to other entities.
Do I incur any shipping charges?
Shipping is absolutely free for all orders above $250USD when you purchase any product from us, in case order value is less than $250USD nominal shipping charges up to $25 are applicable. We also provide one free shipping service in case of returns or repair services.

Is my product safe in transit?
Your product is perfectly safe, all shipments are 100% insured till it is delivered.

Can I ship to a different address other than the address provided at the time of placing the order?
In case you wish to change the shipping address please  email us at An alternative address must be provided before the product has been shipped to your registered address.
What is the procedure to return the products under Easy Returns and Exchange Policy?
  • email us at and place your exchange/ return request.
  • Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.
  • Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product.
  • Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.
Do you provide ring re-sizing service?
Yes, we provide 1 time free ring re-sizing service for rings purchased on within 10 days of order delivery. If you’re unsure about your ring size, please download the printable.