We are always customer service oriented and strive to make your shopping experience with us fully satisfactory.
Guarantee: all items purchased on this website are guaranteed to be exactly as described, if stated “diamond” or “diamonds” it means real, natural diamonds. If for any reason you wish to return an item you purchased from us you can do so within 30 days after you received it as long as it is in brand new condition with tags attached. There are no restocking fees. You just need to contact us and request a return authorization number. Please note that custom orders are not returnable.
Shipping: items usually ship in 1 to 3 days of purchase (some items such as eternity rings might take 1-5 days to ship for these items number of days to process and ship is stated in the description). If you must receive your order by a certain date, please contact us and we will arrange it. We ship worldwide. We provide free ground shipping within USA and CANADA for orders over $150, FeDex 2 day air for $25, FedEx next day air for $35, Canada shipping by FedEx international air is $45, and worldwide shipping including to UK, Australia and other countries by FedEx international air for $50. All rates include full insurance and delivery confirmation (package will not be left unattended).
Warranty: Atlantic Gold Express offers 1 year warranty on all diamond jewelry purchased from us. Most watches come with manufacturer’s warranty.
Appraisal: Every diamond jewelry item sold for $500 to $1,500 will come with a certificate authenticity stating the metal as well as approximate carat weight, quality of diamonds and the appraised value of the item, in most cases it is sufficient to be used for insurances purposes. Jewelry items sold for $1,500 and above will come with a free appraisal certificate from an independent gemological laboratory.